Why did my cartridges leak when opened?

Most Ink Cartridges are identical in the way they should be opened. The ink is pressurised during the manufacturing process and the failure to release this pressure before removing the nozzle cover is the main reason for leaking ink cartridges.

Under no circumstances should you remove the nozzle cover before the plastic 'PULL' strip.

Like anything containing liquid, ink cartridges may leak from time to time when opened or transported. Precautions should be taken when opening them to minimise the risk of leaking or dripping.

• ALWAYS remove the plastic 'PULL' strip that covers the air inlet hole first. This will depressurise the cartridge and help prevent leaking when removing the nozzle cover.
  
  

• If present, remove any nozzle cover SLOWLY. Do not jerk the cartridge and remove with the nozzle facing upwards.

• Do not open ink cartridges over furniture, carpets or other important items.

• Beware of any residual ink left inside the nozzle cover after removal.
  
  

• Do not squeeze or flex the cartridge chamber during opening or installation.

• Do not shake the cartridge after the 'PULL' strip or nozzle cover have been removed.

Cartridges inevitably suffer agitation during transit and on occasion, may have leaked before you receive your ink. If you find your cartridge has leaked upon arrival, please do not attempt to remove from its inner packaging and under no circumstances attempt to install into your printer.

Please contact Customer Services immediately if you believe this is the case and replacement cartridges will be arranged.