When should I expect my order to be dispatched?
All orders* placed before 5pm from Monday-Friday will be dispatched the very same day! Orders placed after 5pm on Friday and over the weekend will be dispatched on the following Monday (or Tuesday in the event of a Bank Holiday).
Some products such as OEM Genuine cartridges may need to be ordered in and we ask that 1-2 days are allowed before dispatch. We will of course send these items as quickly as humanly possible.
*Some delivery options such as Guaranteed Next Working Day delivery may have a cut-off time of 3pm. This is to ensure we have time to prepare for courier collections etc. This will be shown at checkout.
Orders up to £10 in value?
Orders up to a value of £10 are sent via Royal Mail 2nd Class with an expected arrival time of 3-5 working days. It has been known for 2nd Class post to arrive quicker than the guidelines but on occasion, post is sometimes delayed due to external circumstances beyond our control so we do ask to allow up to 5 working days before contacting us to make any delivery enquiries.
Orders up to £100 in value?
Orders up to a value of £100 are sent via Royal Mail 1st Class with an expected arrival time of 1-3 working days. 95% of items sent via 1st Class arrive the very next day however this isn't guaranteed. Depending on the item(s), we may also upgrade deliveries to a Courier service.
We endeavor to pack our orders in such a way that they will fit through your letterbox. Where this isn't possible, and if you are not in to accept delivery, they will be taken to your local sorting office or left in a designated place should you have one set up with Royal Mail. If you do not receive your order within 5 days and have not received a 'missed delivery' note, it is still worth contacting your sorting office as a first port of call.
Orders over a value of £100?
When spending over £100 on your order, as well as the default Free 1st Class option we also give the additional option of Free Guaranteed Next Working Day delivery (for same day dispatch, orders must be placed before 3pm during weekdays and delivery is only from Monday to Friday).
Guaranteed Next Working Day deliveries will usually be sent via the Parcelforce 24 service. This includes extra information such as live tracking and a designated hour time slot for delivery when a mobile number is provided. For any orders placed after 3pm we cannot guarantee dispatch that day although we will attempt to use Royal Mail Special Delivery if possible.
Any Next Day service will require a signature so please ensure someone will be at the selected address to take receipt of the delivery.
TIP - If you're in a hurry for your order and are ordering on a Friday, our advice is to opt for 1st Class rather than Guaranteed Next Day. 1st Class could possibly be delivered on a Saturday whereas Guaranteed Next Day will arrive on Monday.
Selected our European delivery option?
European Orders are currently FREE and are usually sent via Royal Mail priority air mail or an international courier service. We ask for customers to allow 15 working days before making a non-delivery enquiry.